RETURNS AND EXCHANGES
1. General Provisions
1.1. Returns are handled in accordance with the Law of Ukraine "On Consumer Protection" and the terms of this Agreement.
1.2. The Buyer has the right to return a non-food item of satisfactory quality to the Seller if the item does not suit them in terms of shape, dimensions, style, colour, size, or cannot otherwise be used for its intended purpose.
1.3. The Buyer may return an item of satisfactory quality within 14 calendar days of receipt, provided that:
- the item has not been used and retains its original appearance;
- the original packaging, labels, tags, and seals are intact;
- the item is not included in the List of Non-Food Items of Satisfactory Quality Not Subject to Return, approved by Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994.
2. Buyer's Rights
2.1. If a manufacturing defect is discovered, the Buyer is entitled under Ukrainian law to request:
- replacement of the item;
- free repair of the defect;
- a proportional reduction in the item's price;
- a full refund.
2.2. Upon receiving the item, the Buyer must check its completeness, appearance, and condition for visible damage. Once the item has been accepted without objection, claims regarding mechanical damage that could have been identified at the time of inspection may not be accepted if such damage was not recorded upon receipt.
2.3. The Seller is not liable for damage to the item that occurs after it has been handed over to the Buyer as a result of misuse, failure to follow care instructions, mechanical impact, third-party actions, or force majeure.
2.4. If it is established that defects arose due to the Buyer's fault, claims for exchange or refund will not be accepted.
3. Return Procedure
3.1. If defects are discovered, the Buyer must contact the Seller through the official communication channels of the online store and provide:
- the Order number;
- photos or video of the defect;
- a brief description of the issue.
3.2. Where necessary, the Seller has the right to inspect or arrange an expert assessment of the item.
3.3. If it is established that defects did not arise due to the Buyer's fault, the costs of shipping and expert assessment shall be covered by the Seller.
4. Shipping Costs
4.1. If an item is returned or exchanged due to a manufacturing defect or Seller error, shipping costs are covered by the Seller.
4.2. If an item of satisfactory quality is returned at the Buyer's initiative, shipping costs are not reimbursed.
5. Refunds
5.1. Refunds are processed within 10 business days of the Seller receiving the returned item and confirming that the return conditions have been met. Funds are returned using the same payment method as the original payment, unless otherwise agreed by the parties.
5.2. For questions regarding returns or exchanges, the Buyer may contact the Seller through the official communication channels of the online store.
6. Additional Recommendations
To make the return process as smooth as possible, we recommend:
- checking the completeness and condition of the item at the post office or immediately upon receipt;
- keeping the packaging and tags until the inspection is complete;
- contacting our team with any questions or clarifications.